Support
Help Center
Quick answers to common questions. Can't find what you need? Contact us and we'll help within 24 hours.
Courses & Learning
Browse the Courses page, click a course you like, then click "Enroll Now". Free courses are instantly accessible. Paid courses redirect you to checkout.
Yes! Many courses are available in both English and Hausa. Look for the 🇳🇬 Hausa badge on the course card.
After enrolling, go to Dashboard → My Courses and click "Start Learning". Lessons play in your browser — no app download needed.
Video downloads are not available, but you can download PDFs and resources attached to each lesson.
All live sessions are recorded and added to your course within 24 hours so you never miss anything.
No. Once enrolled, your access is lifetime (for one-time purchases) or active as long as your subscription is valid.
Payments & Billing
We accept Paystack (cards, bank transfer, USSD) and Flutterwave. You can also pay directly via bank transfer.
Yes. All payments are processed by PCI-DSS compliant providers (Paystack / Flutterwave). We never store your card details on our servers.
Go to Settings → Subscription in your dashboard and click "Upgrade". The difference is prorated automatically.
Yes. A receipt is emailed to you immediately after payment. You can also download receipts from Dashboard → Payment History.
We offer a full refund within 7 days of purchase if you are not satisfied. See our Refund Policy for details.
Certificates
Complete all lessons in the course and pass the final quiz with a score of 70% or above. Your certificate is generated automatically.
Go to Dashboard → Certificates, find your certificate, and click Download PDF. Free and instant.
Yes. Every certificate has a unique ID and its own verification link (also shown as a QR code on the certificate itself) that employers can open directly to confirm it’s genuine.
Our certificates are industry-recognised digital credentials. While not government-accredited degrees, they are widely accepted by freelancing clients worldwide.
Account & Profile
Click "Forgot Password" on the login page and enter your email. A reset link is sent within 2 minutes (check your spam folder).
Yes. Go to Dashboard → Profile → Settings and update your email. A verification link is sent to your new address.
Email us at info@vextalearn.com with the subject "Delete My Account". We process requests within 7 business days.
Absolutely. Our platform is fully mobile responsive and works on any smartphone or tablet. You can also install it as a PWA from your browser.
Community
A space where students ask questions, share wins, and help each other. It's moderated to stay positive and on-topic.
Click the three-dot menu (⋯) on any post and select "Report". Our moderators review reports within 24 hours.
Job Board
Jobs are posted by vetted companies and recruiters looking specifically for candidates with digital skills.
Yes, fully free for all registered students.
Click the job listing, read the full description, then click "Apply". You'll be directed to the employer's application page.
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Still need help?
Our support team responds within 24 hours on business days.